shipping & warranty

shipping

What is the estimated shipping time?

Most orders are shipped within 1-2 business days after purchase. The following are expected shipping times as listed by our carrier for locations across Canada Alberta: 2-4 business days BC: 1-4 business days (includes northern BC) Saskatchewan: 3-5 business days Manitoba: 4-6 business days Ontario: 5-7 business days Quebec: 5-7 business days Maritimes: 7-9 business day. continue reading

Where do you ship from?

Orders are shipped from Victoria, BC continue reading

How much is shipping?

It's free to Canada and US. continue reading

I have not received any order confirmation or tracking number.

You should have received email containing order confirmation with tracking information within 1-2 business days. Check your spam just in case and if you are still missing your order confirmation or tracking number, please email customersupport@ergonomyx ... continue reading

warranty

Official Warranty

At Ergonomyx, we are confident that we can provide you with a reliable and exceptional product for many years. We want to pass that confidence onto you in the shape of a five year limited warranty on our Sit-Stand Desks and a two year warranty for our Under-the-Desk Bikes! This warranty covers defects in materials and workmanship that arise from normal use, and we assure you that we will always make a fair judgement when assessing warranty claims ... continue reading

Do you offer a warranty?

Yes, all of our desks (and bikes) are protected by a 2-year warranty. continue reading

What happens if something breaks?

We have done extensive testing to ensure the longevity of each and every component that goes into our products, but in the rare case something does break we will have replacement parts available on our website. continue reading

general

The leg frames and cables for my desk have arrived, but the tabletop is missing?

Although they are shipped together, sometimes there is a lag in the arrival of the tabletop. Rest assured that it will arrive in a matter of a few days. continue reading