shipping & warranty
What is the estimated shipping time?
Most orders are shipped within 1-2 business days after purchase. The following are expected shipping times as listed by our carrier for locations across Canada Alberta: 2-4 business days BC: 1-4 business days (includes northern BC) Saskatchewan: 3-5 business days Manitoba: 4-6 business days Ontario: 5-7 business days Quebec: 5-7 business days Maritimes: 7-9 business day. continue reading
I have not received any order confirmation or tracking number.
You should have received email containing order confirmation with tracking information within 1-2 business days. Check your spam just in case and if you are still missing your order confirmation or tracking number, please email customersupport@ergonomyx ... continue reading
At Ergonomyx, we are confident that we can provide you with a reliable and exceptional product for many years. We want to pass that confidence onto you in the shape of a five year limited warranty on our Sit-Stand Desks and a two year warranty for our Under-the-Desk Bikes! This warranty covers defects in materials and workmanship that arise from normal use, and we assure you that we will always make a fair judgement when assessing warranty claims ... continue reading
Do you offer a warranty?
Yes, all of our desks (and bikes) are protected by a 2-year warranty. continue reading
The leg frames and cables for my desk have arrived, but the tabletop is missing?
Although they are shipped together, sometimes there is a lag in the arrival of the tabletop. Rest assured that it will arrive in a matter of a few days. continue reading